--- title: "Free Live Chat Software & Intercom Alternative | NeetoChat" description: "NeetoChat is a free Intercom alternative. Add live chat to your website with pre-chat forms, chat routing and help articles. Free for your first 10 agents." canonical_url: "https://www.neeto.com/neetochat" markdown_url: "https://www.neeto.com/neetochat.md" --- # Free Live Chat Software & Intercom Alternative | NeetoChat NeetoChat is a free Intercom alternative. Add live chat to your website with pre-chat forms, chat routing and help articles. Free for your first 10 agents. ## Overview NeetoChat puts a chat window on your website so a visitor can ask a question without filling in a form or waiting on email. Your team answers from one inbox, sees who they're talking to before they reply, and can send a help article straight into the conversation. For teams that want every feature on every plan, and only pay for the people who reply. Free for your first 10 agents. Then $30 per user, per year. ## Key Features - **What happens when a visitor starts a chat**: Whether someone opens the chat window on your pricing page or in your documentation, every conversation follows the same four steps. - **A visitor opens chat.**: Visitors answer pre-chat questions, so their details and message arrive with the conversation. - **Reaches the right person**: Automation rules tag chats, set priority, and route them to the right teammate. - **Someone replies**: Use saved replies, private notes only your team can see, and help articles sent straight into the chat. - **Measure & Improve**: Close chats, collect visitor ratings, and track response, resolution, volume, and satisfaction. - **Where NeetoChat fits**: Four situations NeetoChat was built to fix. If one of these sounds familiar, the rest of the page shows the fix. - **Know who you're talking to before you reply**: A chat that opens with "hi" tells your team nothing. NeetoChat shows the person behind it, so the first reply can be useful instead of a round of questions. You see them in the panel next to the conversation, while you're typing. - **Ask what you need before the conversation starts**: Pre-chat questions run before anyone on your team sees the chat. Ask for a name, an email address, or a phone number, and add your own questions as free text, a dropdown, or a set of choices. When the chat arrives, the answers are already attached to it. - **The chat window should look like your site, not ours**: Set the brand color, upload your logo, and write the greeting and welcome message yourself. Choose the launcher icon and its label, which corner it sits in, and how much space it leaves at the edges. You can change the name your team appears under, or hide agent names altogether. - **Answer with a help article, inside the chat**: Your team probably answers the same questions again and again. Turn on help articles and your NeetoKB articles appear in the chat window, so a visitor can search for an answer before anyone replies. Your team can also send an article into the conversation while they're typing. - **Decide who gets each chat, and how many**: Set rules that run when a chat arrives or changes: tag it, set its priority, or assign it to a team. Then choose how new chats are shared out. Assign them by hand, send them around the team in turns, or give each one to whoever has the fewest open at that moment. You can also cap how many chats one person is assigned at a time. - **Answer from your phone when you're not at your desk**: Chats don't only arrive while your team is sitting at their desks. The iOS and Android apps send a push notification when a new one comes in, so whoever is on call can answer from wherever they are. It's the same inbox, with the same views you've already set up. - **When a chat needs to become something else**: Not every question is finished when the visitor leaves. Turn a conversation into a NeetoDesk ticket so it can be worked on properly, or open a GitHub issue from it when it turns out to be a bug. Chat notifications arrive in Slack, so your team sees a new chat without watching the inbox, and Zapier connects the rest. - **See how quickly you actually reply**: Reports show how long visitors wait for a first response, how long a chat takes to resolve, how many came in, how many each person handled, and what visitors rated them afterwards. Pick any period from the last seven days to the last quarter. - **Organize it your way**: Tags, filtered views, custom fields, saved replies, teams, and keyboard shortcuts. - **Notes and mentions**: Leave a note the visitor never sees, and mention a teammate on it to pull them in. - **Images, files, and voice notes**: Send and receive attachments, record a voice note instead of typing, and download a full transcript of any conversation. - **Nudge waiting visitors**: If a message goes unread for as long as you decide, the visitor gets told they have one waiting. - **Notifications that suit you**: Browser and sound alerts for new chats and messages, email for mentions and chats you follow, and a weekly summary. - **Security and access**: Custom roles, audit logs, API keys, and IP restrictions. - **Spam and blocking**: Move a conversation to spam, or block a visitor outright. - **Export your data**: Export your chats and contacts whenever you want them. - **Good software works alone. Great software works together.**: One chat, everywhere it needs to be. NeetoChat hands each conversation to the tools your team already works in, with the whole thread attached. - **Support is a company-wide job**: Only the people who reply to visitors count as agents. Everyone else you invite joins free: engineers, designers, finance, anyone whose input a chat might need. They can read the conversation and leave private notes for whoever is handling it. - **Free for your first ten agents**: The first ten agents are free. After that, Pro is $30 per user per year when billed annually, or $5 per user per month when billed monthly. Every feature described on this page is available on both plans. Nothing is locked behind a higher tier. - **The live chat where visitors actually get an answer.**: More than 540 businesses have talked to their website visitors on NeetoChat, across 11.9K+ conversations so far. These days, the typical first reply lands in under a minute. Nobody pays per conversation, and the first ten agents cost nothing. - **The questions every switcher asks, resolved**: These are the questions we get in our own chat window, most weeks. Here they are, already answered. ## Frequently Asked Questions ### What is NeetoChat? NeetoChat is live chat software for your website. It puts a chat window on your site so visitors can ask a question without filling in a form or waiting on email. Your team answers from one inbox, sees who they're talking to before they reply, and can send a help article straight into the conversation. There are iOS and Android apps for replying on the go. ### Is NeetoChat free? Yes. NeetoChat is free for your first ten agents, and every feature is available on both plans. Only the people who reply to visitors count as agents, so everyone else on your team joins free. After ten agents, Pro is $30 per user per year when billed annually, or $5 per user per month when billed monthly, and it removes Neeto branding from the chat window. ### Is NeetoChat a good Intercom alternative? If you want live chat without paying for every seat, yes. Many chat tools charge per seat and keep automation and reporting for higher plans. NeetoChat includes pre-chat questions, automation rules, chat routing, help articles, reports, and integrations on every plan, and is free for your first ten agents. Moving over takes one script tag on your site. ### How do I add live chat to my website? Copy one script tag from your NeetoChat settings and paste it into your site's HTML. That's the whole installation. Once it's there, you customize the chat window from NeetoChat itself, so changing the color, the greeting, or where it sits doesn't mean touching your site again. ### What do I see about a website visitor? Whether they're online or when they were last seen, when they first showed up, how many times they've visited, and the language their browser is set to. Once you have them, you also see their name, email, and phone number, plus any fields and events you choose to send from your own site. ### Can I ask visitors questions before the chat starts? Yes, with a pre-chat form. Pre-chat questions can ask for a name, an email address, or a phone number, along with questions of your own as free text, a dropdown, or a set of choices. The answers arrive attached to the chat. You can also leave them off entirely and let people just start typing. ### How are chats assigned to my team? Automation rules can tag a chat, set its priority, or assign it to a team when it arrives. New chats can then be assigned by hand, sent around the team in turns, or given to whoever has the fewest open, and you can cap how many chats one person is assigned at a time. ### Can visitors find answers without talking to anyone? Yes. Turn on help articles and your NeetoKB articles appear in the chat window, so a visitor can search for an answer before anyone replies. Your team can also send an article into the conversation while they're typing. ### Is there a NeetoChat mobile app? Yes. The iOS and Android apps send a push notification when a new chat comes in, so whoever is on call can answer from wherever they are. Business hours tell visitors when they can expect a reply, so nobody is left wondering outside them. ### Can a chat turn into a support ticket? Yes. Turn a conversation into a NeetoDesk ticket so it can be worked on properly, or open a GitHub issue from it when it turns out to be a bug. Chat notifications can also go to Slack, and Zapier connects the rest. ## Links - [Human page](https://www.neeto.com/neetochat) - [Pricing](https://www.neeto.com/neetochat/pricing) - [Help Docs](https://help.neetochat.com) - [Roadmap](https://roadmap.neetochat.com/product-roadmap) - [Changelog](https://roadmap.neetochat.com/changelogs) - [Email Support](mailto:support@neetochat.com)