Ticket Creation

neetoChat allows you to create tickets in neetoDesk directly from chat conversations. This feature lets you convert chat interactions into formal tickets for tracking, prioritization, and resolution, or to involve other teams if the issue requires more time and resources.

Ticket Creation

What information is included in the created ticket?

The created ticket usually includes essential information from the chat conversation, such as customer details, timestamps, link to chat transcript etc. This information provides a comprehensive overview of the customer's issue or request.

How are tickets linked to chat conversations?

Tickets created from chat conversations are linked to the original chat interaction. This linkage allows you to reference the chat transcript or history directly from the ticket and ensures a complete record of the customer's journey.

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