First 10 agents are FREE
Unlimited chats
Unlimited team members
Unlimited automation rules
Mobile app for iOS and android
Chat widget
Pre-chat questions
Post-chat questions
Chat history
Automation rules
Rich messages
Private notes
Canned responses
Keyboard shortcuts
Knowledge base articles
Outbound notifications
Notify visitors of unread messages
Customize chat widget
Embed chat widget
Manage views
Add tags
Set business hours
Custom fields
Create groups
Add workflows
Manage APIs
Manage mapped fields
Slack
Zapier
GitHub
Custom roles and permissions
Google Sign-in
Apple Sign-in
Email verification using OTP
SSL encryption
IP restriction
Live chat support
Email support
Slack support
Remove Neeto branding
Cancel anytime
The free plan of NeetoDesk allows unlimited team members. A team member is someone you have invited to your workspace/account.
In NeetoDesk, a team member is an "Agent" if that person can reply to customer tickets. Folks who don't reply to customer tickets are not "Agents".
Let's take a practical case to understand how allowing unlimited team members benefits you.
Let's say that a customer reports that the customer's credit card is not being accepted. To resolve this issue, the agent wants to involve someone from the engineering team in investigating the matter. The person from the engineering team can be added as a team member. This engineer can see all the messages and post private notes for other agents.
The unlimited team members feature allows the customer service team to invite any person from any department, marketing, sales, engineering, QA, design or DevOps, to see the ticket and help resolve the matter.
We believe that each person from the company should take a look at the kind of issues their customers are facing. Serving the customer's needs is not just the job of customer service but the whole company's job.
NeetoChat and NeetoDesk allow unlimited team members so the whole company can see their customers' issues.
The Free Plan includes all the features listed in the white section. These features are available completely free of charge.
We have written about our pricing philosophy here in detail.
Yes you can cancel your subscription at any time.
We do not offer any on-premise version of any of the Neeto products at this time.
All Neeto products have a FREE plan to try the product out. When you upgrade your plan, you already know what the product does and what it doesn't do. Our official refund policy is that we don't refund. Having said that, if you have an exceptional case, please reach out to us, and we will look into your case.
Let's get started now.